J. Landress Brass COVID-19 FAQ

Is our storefront currently open in NYC?
-Unfortunately we have temporary closed our doors on March 18, 2020 as part of the New York on Pause program closing all non-essential businesses to help slow the spread of the COVID-19 virus.  We will remain closed until the city and state deem it safe to return to work.  

Is the online store still open?

-Our web store remains open and operational!

Are you accepting returns for online purchases at this time?

-Due to the nature of COVID-19 we are unfortunately not able to accept returns at this time, and as such all sales are final.

What is your shipping frequency during this time for online orders?
 -We will be shipping web orders on a weekly basis.

Will you be reopening in the same address?

-No, upon reopening we will a have a beautiful new space located at the following  address: 38 West 32nd Street, 9th Floor, New York, NY 10001

Can I ship to the new address yet?
-Not yet, at this time we are currently not accepting package deliveries from customers. For all shipping questions or concerns we ask that you contact us directly at Garrett@jlbrass.com

Can I mail in my instrument for repair?

-Currently at this time we are not accepting any instruments for repair—this includes in person drop-offs or drop-offs via mail.

When will you be taking in new repairs?
-Once COVID-19 restrictions are lifted and safety measures are in place at J. Landress Brass we will be issuing out a new temporary policy regarding repairs. If you would like to be the first to know and receive these updates we encourage you to sign up to our email listing below!

What if I have an existing repair at your shop right now?

-If you have an existing repair at our shop and have questions on its status, shipment availability, or need to request a timeline we ask that you email us at 

Garrett@jlbrass.com 

We thank you for your continued support and understanding as we all navigate this situation — as a small business in NYC we couldn’t ask for a better community during this time. 

For any additional questions please email or message us directly.

Thank you all again,

The J. Landress Brass Team