WE HAVE MOVED!

Starting on July 6th schedule an appointment with us at our new Midtown location at:

38 West 32nd Street, Suite 908

New York, NY 10001

Schedule an Appointment:

To maintain appropriate social-distancing guidelines as we navigate the affects of the Covid-19 pandemic, we are now requiring all of our customers to schedule a one-on-one shop appointment for in person visits using the calendar below! 

J. Landress Brass COVID-19 FAQ

Is our storefront currently open in NYC?
-Yes, our store is open for repairs and retail.  However to maintain social distancing and a safe environment for our customers and staff we are currently appointment only.

Is the online store still open?

-Our web store remains open and operational!

Are you accepting returns for online purchases at this time?

-Due to the nature of COVID-19 we are unfortunately not able to accept returns at this time, and as such all sales are final.

What is your shipping frequency during this time for online orders?

 -We will be shipping web orders on a weekly basis.

 
Can I mail in my instrument for repair?

-Yes, you can ship any repair big or small to us.  Please contact us first via phone or email josh@jlbrass.com.

When will you be taking in new repairs?
-We are currently taking in repairs by appointment only.  All instruments will undergo a minimum of 2 days of quarantine before work is started to help prtect our staff. 

What if I have an existing repair at your shop right now?

-If you have an existing repair at our shop and have questions on its status, shipment availability, or need to request a timeline we ask that you email us at 

Garrett@jlbrass.com 

We thank you for your continued support and understanding as we all navigate this situation — as a small business in NYC we couldn’t ask for a better community during this time. 

For any additional questions please email or message us directly.

Thank you all again,

The J. Landress Brass Team