RETURNS & EXCHANGES
1. Before returning a product, you must contact us at sales@jlandressbrass.com for a return authorization within 7 days of receipt. We must also receive tracking info for return shipping within 48 hours of the request. We are not responsible for lost, damaged or stolen items being returned for refund/exchange.
Our shipping address for returns is:
ATTN: Returns
J Landress Brass
38 West 32nd St., Suite 908
New York, NY 10001
2. Any defective new instrument will be replaced within 30 days if it is not easily repairable, and all shipping charges will be paid for by J. Landress Brass.
3. All case, accessory, book, CD, and sheet music sales (new and used) are not eligible for return.
4. Returned instruments are subject to a 10% restocking fee within 7 days of receipt. Additional fees may apply for any damage or work needed to return it to sellable condition. Extra parts and complimentary items shipped with the horn like dust bags, T-shirts and oils must also be returned, or they will be deducted from the total refund. New instruments must be in original packaging with any warranty paperwork. Instruments must be properly packed, slides secured, and insured for the sale price of the product.
5. We accept new mouthpiece returns up to 7 days after receipt of the item with a 20% restocking fee, or up to 35% pending any damage (including but not limited to insertion wear, dents and scratches) and missing/damaged packaging. This fee covers our processing fees and repair/refresh costs. Badly damaged, used and gold-plated items are not eligible for return.
6. We accept new mute returns up to 7 days after receipt of the item with a 10% restocking fee, or up to 25% pending any damage (including but not limited to insertion wear, dents and scratches) and missing/damaged packaging. This fee covers our processing fees and repair/refresh costs. Badly damaged and used items are not eligible for return.
7. Initial and return shipping charges are the buyer's responsibility. All shipping charges (including items sent with free shipping) will be deducted from the refund in case of a return.
8. All instruments are shipped with full insurance value.
9. All international sales are final and not eligible for return. If a customer returns/refuses a shipment due to tariffs, all tariffs and shipping charges will be deducted from the refund along with a restocking fee to cover transaction processing.
10. Any and all customs fees/tariffs, import fees, and VAT are the responsibility of the customer and are not included in our shipping fees.
11. Refunds will be processed within 5 business days and credit will be issued to the original method of payment. If payment was made by check, a check will be issued and mailed to you.
12. Any item that is sold at a negotiated discount (as opposed to items we have placed on sale) or sold as part of a trade-in transaction will be considered a final sale and not eligible for return/exchange.
13. Customers may return up to 2 instruments per year (incurring restocking fees outlined above). After a customer’s 2nd return within 1 year, all future instrument purchases during that same year (from the date of the first instrument purchased) will be considered a final sale and not eligible for return.
SHIPPING
GENERAL
We ship all items via UPS, and all instruments are sent fully insured and signature required—no exceptions. Orders that ship outside of NY state are exempt from sales tax. Please allow for up to 3 business days for us to process your order before it ships. You will receive tracking via the email address we have on file as soon as the item is labelled and ready to ship, and the estimated delivery date will be calculated once UPS receives the package.
Large items like tubas need to be shipped via freight, please call us for shipping costs.
INTERNATIONAL SALES
We ship anywhere that isn’t currently prohibited by U.S. government restrictions. All international sales are final. The buyer is responsible for any and all tariffs on items imported into their country; unfortunately we are unable to calculate this, as tariffs are assessed and collected by the receiving country’s customs office. If a customer returns/refuses a shipment due to tariffs, the tariff amount will be deducted from the refund. We do not falsify item values on customs forms for any reason.
RETURNS
The buyer is responsible for return shipping – please see our Returns & Exchanges page for important info about returns and associated fees. If we ship an item for free and the item is returned, the buyer is also responsible for the initial shipping charge. We make exceptions for defective items and mis-shipped orders.
TRIALS
If we ship an instrument for a 7-day trial, the buyer is responsible for initial shipping if purchasing the instrument by the end of the trial, and for shipping both ways if the instrument is returned. Our trial period for instruments begins upon receipt of the instrument and lasts for seven (7) calendar days. We do not offer trials to international customers..
REPAIRS
The instrument owner is responsible for shipping both ways for instrument repairs.
TARIFFS ON IMPORTS TO THE USA
Any item that is manufactured outside the USA and imported to the USA may be subject to additional costs due to tariffs. The tariff landscape is volatile and unpredictable, and as a result imported items are subject to customs fees assessed by U.S. Customs and billed to us within up to a week after we receive an item. We will contact the customer for payment of customs fees as soon as we receive the bill. Please call or email us at sales@jlandressbrass.com before ordering if you have questions or concerns.