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J. Landress Brass guarantees all its items are in good working order and described accurately. If you are not satisfied with your instrument purchase within 7 days of receipt, please call 646-922-7126 during store hours or email Any items discounted from the original sale price are considered final and will not qualify for the 7 day return (THIS DOES NOT INCLUDE STORE WIDE SALES.) Any defective new instrument will be replaced within 30 days if it is not easily repairable. All items are subject to an 8% restocking fee. In some cases an additional restocking fee will be applied for any damage, cleaning, or other work needed to return it to sell-able condition. All merchandise must be in original condition and included original packaging, accessories, and paperwork. All items are shipped with full insurance value. Mouthpieces, cases, mutes, and other accessories are not returnable. All international sales are final.